MOBILITY SOLUTIONS
Our priority is to ensure that you continue your transportation without interruption.
Take advantage of our mobility solutions for your service, maintenance, and roadside assistance, and save your time.
CUSTOMER PROMISE
Fiat Customer Care Promise: Putting You at the Center of the Ownership Experience
Fiat is committed to providing exceptional customer service and ensuring complete satisfaction with your ownership experience. Our Customer Care Promise places you, the customer, at the heart of everything we do. We are dedicated to making your journey the best in the industry.
Fiat Service Excellence
The Fiat Customer Care Promise is backed by our entire organisation's and dealer network's unwavering commitment to service excellence. We strive to provide exceptional service at every touch point throughout your ownership journey.
Roadside Assistance Security
Your Safety is Our Priority
Your safety is our top concern. If you are feeling unsafe around the breakdown area, you can request a security detail to be dispatched for your peace of mind.
5-year / 100 000 km Warranty
Unwavering Commitment to Quality and Reliability
We are so confident in the quality and reliability of our Fiat vehicles that every vehicle comes with a comprehensive *5 year / 100 000 km warranty. This warranty provides you with peace of mind, knowing that any unexpected failure will be covered by the Fiat Customer Care Promise.
Guaranteed Mobility
Keeping You Mobile
We understand the importance of staying mobile. That's why we've made significant investments in our dealer network and parts distribution to ensure you're never stranded. Here's how we keep you moving:
Guaranteed Mobility with OE Parts
If your passenger vehicle under warranty requires Original Equipment (OE) parts or diagnostics that are unavailable within 48 hours at a Fiat dealer workshop, we will provide you with a courtesy car until your vehicle is repaired.
Approved Autobody Specialists
Mobility During Major Repairs
Even in the event of a collision or major repairs undertaken by a Fiat Body Repairer Specialist, you won't be left immobile. Mobility is guaranteed for passenger vehicles under warranty awaiting OE Parts and OE Technical Support delayed over 30 days after repair approval. Additionally, upon completion of repairs, your vehicle will receive a Quality Check Certificate to guarantee it meets manufacturer standards.
Approved Autobody Specialists