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          Customer Service

          At the time of purchase, you will benefit from a warranty that begins on the date of delivery which includes:
          • 36-month warranty on the vehicle ( 100 000Km )
          • 36-month paint warranty ( 100 000Km )
          • 60-month anti-perforation warranty. ( 100 000 Km )

          The Warranty Booklet, which you will find inside your vehicle, is where you can check all the details on conditions and exclusions.
          A paid intervention, on a part or accessory installed at an authorised Fiat Dealership, ensure a 24-month, unlimited mileage warranty, (excluding parts subject to wear and tear).

          The warranty includes:

          • Replace or repair of the spare part or accessory from the prior intervention, subject to presenting the respective valid invoice of intervention
          • cost of labour.
          All this, at any authorised FCA network point.
          With standard warranties such as Maximum Care or Powertrain Care you can extend coverage on main electromechanical components for an additional 3 years.
          If, instead, you select the standard warranty StradaFacendo, you can extend it up to 6 years.
          No, standard warranties only cover breakdowns in the vehicle’s main electromechanical components.
          To learn more, check your contract conditions.
          Yes, the current owner of a Fiat can take advantage of the extended warranty plans, which vary depending on the age and mileage of your vehicle.
          • There is a wide variety of plans depending on the age and mileage.
          • Contact your preferred Fiat Dealership now for more details on benefits, coverage, terms and conditions, or visit www.fiat.co.za.
          At any time, during your vehicle’s standard 36 month standard warranty plan.
          On our website, you will find all information related to extended warranty plans on the various mechanical coverage included, the description of component families considered and all benefits intended for you.
          You can always contact your preferred Fiat Dealership for more details.
          The answer is NO. Instead, the plans offer the possibility of warranty extensions beyond the first 3 years of your standard vehicle warranty.
          • Fiat Chrysler Automobiles South Africa and Mopar® aim to give the best care for you and your vehicle. This is achieved by ensuring that all warranty activities are carried out in compliance with the Warranty and Maintenance Plan, thanks to:
          • the help of expert and qualified technicians, trained directly by Fiat Chrysler Automobiles the use of genuine parts
          • a broad network of authorised repair centers throughout South Africa.
          Roadside assistance is a programme that provides rescue services*, valid throughout South Africa. The programme ensures top efficiency and reliability in case of unforeseen events on board and difficulties encountered on the road.
          As an owner of a Fiat, you can take full advantage of this service for the duration of the standard warranty plan.
          To learn more, click here.

          * Consult the Warranty Booklet for more information on methods of provision, conditions, limitations and exclusions.

          You are entitled to assistance, anywhere in South Africa, in the case of:

          • Dead battery
          • Mechanical breakdown


          For more details, call us at this number.

          In case of a breakdown, and you find yourself more than 100km from home , a courtesy vehicle will be provided to you for 24 hours in order to get home safely.


          Remember that you can benefit from this service only if you contact a Fiat Customer Service.

          You can find all details on the frequency and mileage limits relating to  servicing intervals In your Owners Manual.

          We have a flexible range of packages and maintenance plans, which are also transferable should you decide to sell your vehicle, so it maintains its constant market value over time.

          You can choose from a variety of plans based on the choice of cover, duration and mileage, depending on your current requirements.

          You can find all the answers to your questions by clicking here.

          A Fiat Authorised Workshop.

          Yes, if you have a Fiat you can take advantage of the standard or extended maintenance plans at any authorised Fiat workshop.

          The cost of each plan depends on the model of your vehicle, mileage, type of plan and the duration thereof.
          Contact your preferred Fiat Dealership for more details on benefits, coverage, terms and conditions, or visit www.fiat.co.za.

          Anytime during the initial sale of the new vehicle or during the duration of the standard plan.

          On our site, you’ll find the factsheets on maintenance plans, scheduled or otherwise, with the description of the component families considered and all benefits designed for you.
          You can always contact your preferred Dealership.

          Fiat Chrysler Automobiles South Africa and Mopar® ensure the best care for you and your vehicle, always assuring that all warranty activities are carried out in compliance with the Warranty and Maintenance Plan, thanks to:

          • the help of expert and qualified technicians, trained directly by Fiat Chrysler Automobiles
          • the use of genuine parts
          • a broad network of authorised Fiat Dealerships across South Africa.

          No problem: our Roadside Assistance call center is active 24/7, 365 days a year.
          Contact our national toll free number 0800342872, which is free and active throughout South Africa, and follow the prompts to ROADSIDE ASSISTANCE.

          A Recall Campaign is a voluntary action of the Car Manufacturer to correct any problems on its products related to the safe operation of the vehicle or to correct non conformities. FCA will correct the problem, at no charge, even if the vehicle is out of warranty and you are not the original owner.

          When you receive a Recall Campaign notice, immediately contact your nearest Dealership or Authorised Service Centre to book the intervention recommended for your vehicle.


          You can find all contact persons for our dealerships and authorised centres by clicking here.


          When you call to make an appointment, we remind you to have your vehicle’s chassis number at hand, which you will find in the Vehicle Registration Document or license disc on your windshield.

          Yes, of course. There are no charges associated with work carried out on Recall Campaigns.

          At the time of booking, service personnel will provide you with details on the length of time for the intervention as well as notify you should a courtesy vehicle be made available.

          To find out, you can call the Toll-Free Number  0800342872  or check directly with an Authorised Fiat Dealership.

          Always remember to have your vehicle’s chassis number at hand, which you will find in the Vehicle Registration Document or license disc on your windshield.

          If you are no longer the owner of the vehicle involved in the Recall Campaign we notified you about, we kindly ask, if you can notify FCA South Africa that you are no longer the owner.

          Fiat Chrysler Automobiles South Africa and Mopar® want you and your vehicle to have the best care and the most efficient service thanks to:

          • the help of expert and qualified technicians, trained directly by Fiat Chrysler Automobiles the use of spare genuine parts
          • a broad Dealership network throughout South Africa

          Simple: only those who conceived, designed and built your vehicle know it better than anyone else.


          Spare Genuine parts are the result of a constant commitment in the research and development of innovative technologies.


          Additionally, they are subject to strict inspections from the moment they are designed until they enter production, to ensure reliability, comfort, performance and safety.

          Please fit the required tyre size and speed rating as stipulated in your owner’s handbook.

          You can simply contact an authorised Dealership, which will provide all the information on all the right tyres and sizes for your vehicle. 

          M+S tyres, whose acronym stands for “mud and snow”, bear these two initials on the sidewall of the tyre and are legally equivalent to winter ones. This type of tyre is also known as “all weather” and “all-season”.
          Winter tyres, also known as snow tyres, in addition to the letters M+S, also have a symbol moulded on the side: a three-peak mountain with a snowflake. The latter offers a distinctly higher performance both when braking, as well as on snowy roads.

          You can find all information on Fix&Go in your vehicle’s Owner’s Manual, or you can consult the instructions contained directly in the kit. We recommend that you carefully read about it before you use it.

          You can find a complete range in the ACCESSORIES section.
          Simply select your car’s model, enter the dedicated area, and customise your car.
          Additionally, you can sign your vehicle up and discover special offers.

          It is important to entrust your vehicle to those who know it down to the last detail.
          Genuine accessories perfectly integrate with all the mechanical and electronic parts of your vehicle.
          They are regularly subject to strict inspections, to give you top comfort, performance, safety and customisation over time.

          Ciao Fiat

          Free Number


          You can call Fiat on the Toll Free Number 0800FIATSA/ 0800342872 from South Africa, carrier charges* may differ.
           
          *Don't forget to check the cost with your operator when calling from abroad or from a mobile network.






          Ciao Fiat Social

          Social

          It’s available to you every day from Monday to Friday, from 8am to 8pm, on a special Customer Service Twitter account, ready to answer all your questions. Send us a public tweet or a private message at @Fiat_SA to get the answers you’re looking for. Follow Ciao Fiat with the official hashtag #FiatCare.

          Please check the user and maintenance handbook

          Download your car’s handbook in digital format so you always have it one click away for all your devices!