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          Find us

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          Customer Service

          At the time of purchase, you will benefit from a warranty that begins on the date of delivery, has no mileage restrictions, and which includes:
          • 24-month warranty on the vehicle
          • 36-month paint warranty
          • 8-month anti-perforation warranty.
          The Warranty Booklet, which you will find inside your vehicle, is where you can check all the details on conditions and exclusions.
          A paid intervention, or an accessory installed at a Fiat Dealership, ensure a 24-month warranty, with no mileage restrictions (excluding parts subject to wear and tear).
          The warranty includes:
          • replace or repair of the spare part or accessory from the prior intervention, subject to presenting the respective tax document
          • cost of labour.
          All this, at any European Authorised Network point.
          With standard warranties such as Maximum Care or Powertrain Care you can extend coverage on main electromechanical components for an additional 3 years.
          If, instead, you select the standard warranty StradaFacendo, you can extend it up to 6 years.
          No, standard warranties only cover breakdowns in the vehicle’s main electromechanical components.
          To learn more, check your contract conditions.
          Yes, the current owner of a Fiat can take advantage of the extended warranty plans, which vary depending on the age and mileage of your car.
          There is a wide variety of plans depending on the age and mileage.
          For example, on Platinum Care, these are the options:
          • 2 YEARS - ANNUAL MILEAGE – 50 000km (Additional)
          • 3 YEARS - ANNUAL MILEAGE – 60 000km (Additional)
          Contact your preferred Fiat Dealership now for more details on benefits, coverage, terms and conditions, or visit
          At any time, by the end of your car's 24th month of life.
          On our website, you will find all information related to extended warranty plans on the various mechanical coverage included, the description of component families considered and all benefits intended for you.
          You can always contact your preferred Fiat Dealership for more details.
          The answer is NO. Instead, the plans offer the possibility of warranty extensions beyond the first 2 years of your standard car warranty.
          Fiat Chrysler Automobiles South Africa and Mopar® aim to give the best care for you and your car. This is done by always ensuring that all warranty activities are carried out in compliance with the Warranty and Maintenance Plan, thanks to:
          the help of expert and qualified technicians, trained directly by Fiat Chrysler Automobiles
          the use of original spare parts
          a broad network of authorised garages throughout South Africa.
          Roadside assistance is a programme that provides rescue services*, valid throughout South Africa. The programme ensures top efficiency and reliability in case of unforeseen events on board and difficulties encountered on the road.
          If you have a Fiat, Alfa Romeo, Chrysler, Dodge, Fiat Professional, Jeep® or Abarth, you can take advantage of it for the duration and validity of your maintenance or service plan, as they are covered by the warranty from the time of purchase.
          To learn more, click here.

          * Consult the Warranty Booklet for more information on methods of provision, conditions, limitations and exclusions.
          You are entitled to assistance, anywhere in South Africa, in case of:
          • breakdown
          • interrupted trip
          • tyre puncture
          • wrong fuelling
          • dead battery
          • vehicle keys lost or broken
          • broken windows.
          Additionally, you have a right to have your vehicle towed and with an option of a replacement car.
          For more details, call us at this number.
          In case of breakdown, if the repair is 4 hours in excess of the times established by the manufacturer, the Fiat Dealership offers you a courtesy car.
          In case of an accident, if your vehicle cannot move autonomously, or does not meet safety standards, you can use a replacement car.
          Remember that you can benefit from this service only if you contact a Fiat Customer Service.
          Of course.
          If your car is no longer under warranty, you can request a courtesy car if replacement parts are not readily available from any Fiat Dealership for the time required for repair.

          * Service may be provided only by an authorized Fiat Dealerships.
          In your Owners manual, you can find All details on the frequency and mileage limits relating to  servicing intervals.
          We have a wide and flexible range of packages and maintenance plans, which are also transferable should you decide to sell your car, so it maintains its constant market value over time.
          You can choose from a variety of plans based on the choice of cover, duration and mileage, depending on your current requirements.
          You can find all the answers to your questions by clicking here.
          We recommend preferably going to a Fiat Authorised Workshop.
          Should you decide to go elsewhere, always keep the invoice for the intervention.
          Yes, if you have a Fiat you can take advantage of the extended maintenance plans, scheduled and otherwise, which vary depending on the age and mileage of your car.
          The cost of each plan depends on your car model, mileage, type of plan and its duration.
          Contact your preferred Fiat Dealership for more details on benefits, coverage, terms and conditions, or visit
          Before the first maintenance servicing for your Fiat.
          On our site, you’ll find the factsheets on maintenance plans, scheduled and otherwise, with the description of the component families considered and all benefits designed for you.
          You can always contact your preferred Dealership.
          Fiat Chrysler Automobiles South Africa and Mopar® ensure the best care for you and your car, always ensuring that all warranty activities are carried out in compliance with the Warranty and Maintenance Plan, thanks to:
          • the help of expert and qualified technicians, trained directly by Fiat Chrysler Automobiles
          • the use of original spare parts
          • a broad network of authorised Fiat Dealerships across South Africa.
          Uconnect™ LIVE services consists of a collection of applications that enable you to access your whole digital world through your car radio.
          Thanks to touchscreen systems and a special interface that limits distractions for the driver, now you can enjoy a safe, fun driving experience.
          Simply download the Uconnect LIVE app free from the Google Play Store or the Apple App Store and login with a Fiat Chrysler Automobiles account. Once you’ve launched the app and connected the phone to the radio via Bluetooth, you will enjoy access to all services.
          The list is quite long and it continuously changes constantly evolves.
          They may be tied to the creation of a special account (Twitter), or a subscription (Deezer Premium).
          We can however give you a list of the apps currently available, which are:

          • my:Car
          • eco:Drive
          • Alfa Performance
          • Jeep Skills
          • Abarth Telemetry
          • Efficient Drive
          • Uconnect for Twitter
          • Facebook Check In
          • Deezer
          • TuneIn
          • Reuters
          TomTom LIVE (if your car radio includes is installed with navigation).
          • Fiat 500X
          • Fiat 500L
          • New Fiat 500
          • Fiat 500S
          • Fiat Tipo 5Doors
          • Fiat Tipo Station Wagon
          • New Fiat Doblò
          • Jeep® Renegade
          • New Alfa Romeo Giulietta
          • New Alfa Romeo Mito
          • Abarth 595
          Compatible radios include:
          • Uconnect 7" HD Nav LIVE
          • Uconnect 7" HD LIVE
          • Uconnect 6.5" Radio Nav LIVE
          • Uconnect 5" Radio LIVE
          • Uconnect 5" Radio Nav LIVE
          It is the perfect combination of technological functions that provide all the information and entertainment that you desire, so you can focus on your driving experience.
          Touchscreen, voice-activated and steering wheel controls, crisp displays, easy-to-understand functionality and buttons are just part of the innovative system designed and built to meet your needs.
          Uconnect also provides you with one of the most advanced navigation systems. And it was designed to fit your car model perfectly.
          Access SETTINGS and select the language you want.
          On, the new Fiat Chrysler Automobiles site designed specifically to update the navigator, you can sign up your car and instantly discover whether new maps are available.
          Yes, but only if it’s compatible. You can instantly check here.
          • Activate the Bluetooth function on your smartphone
          • Press the PHONE button on the front panel of the car radio
          • If no phone is connected, the display shows a special screen
          • Select YES and search the Uconnect device on the phone
          • You may be asked for the PIN code: enter it on the display and confirm on the phone
          • it is possible to connect more than one phone, by entering SETTINGS and selecting entry ADD DEVICE
          • The whole operation is displayed on a screen that summarises the steps completed
          • Once you have finished, the final screen appears to confirm all steps and finalise connection, then answer YES.
          When the phone’s operating system is updated, it is necessary to register it again, but first:
          • remove it from the list of devices associated with the radio
          • eliminate the previous link from the list of Bluetooth devices on the phone as well.
          The Uconnect system is designed to automatically connect to your phone.
          To set a Bluetooth smartphone, you should:
          • press the APPS button on the front panel of the radio
          • select SETTINGS and BLUETOOTH
          • select PHONE/BLUETOOTH on the display
          • select COORDINATED PHONES or the AUDIO LINKS list using the corresponding button on the display
          • select the specific device (mobile phone or Bluetooth device)
          • press the CONNECT button.
          Check whether you selected automatic connection from your phone’s menu. The function enables automatic connection.
          Remember that, if there are multiple phones linked, the system always considers the first linked device.
          If multiple devices linked to the radio, the system always considers the first linked phone as the PREFERRED one.
          The order of priority for the other connected devices, that are not set as PREFERRED, is determined by the order in which they were added to the list: the last device connected is the one with top priority.
          No, this button, which is on the steering wheel, only activates voice recognition for RADIO/MEDIA.
          All voice commands for the phone can be instead activated by pressing the PHONE button, which is also on the steering wheel.
          When you connect the device where you store your music, the voice recognition system needs a little time to synchronise all files.
          The time required depends on the file size of music you are loading.
          To make calls using voice commands, you should:
          press the PHONE button on the steering wheel to access the phone commands.
          wait a few seconds to give time to the system to synchronise and load phone data.
          Remember that if your list has over 1000 contacts, you cannot use this function.
          Voice recognition precision consists a variety factors: background noise, the accent of the person giving the command, and the commands available. Sometimes the system may respond to one command instead of another, but this is normal, precisely because of these dependences.
          Download the Uconnect LIVE app from the Google Play Store or the Apple App Store.
          Launch the app on your phone and connect it to the radio via Bluetooth.
          Press the APPS button on the radio and access the list of services available.
          For more details, you can download the whole activation guide from here.
          Here’s the list: Italy, France, Germany, Spain, UK, Netherlands, Switzerland, Austria, Belgium, Luxembourg, Portugal, Poland, Ireland, Czech Republic, Slovakia, Hungary, Greece, Denmark, Sweden, Finland, Romania, Slovenia, Lithuania, Latvia, Estonia, Bulgaria, Malta, Cyprus.
          The Uconnect LIVE services can be accessed in the car via your mobile’s data traffic.
          Using applications via streaming entails high data usage, and if you are in roaming, i.e. abroad, it entails additional costs. Remember that your smartphone’s Bluetooth connection must always be active while you use the services.
          We therefore recommend checking term conditions with your mobile carrier.
          For enabled cars, Uconnect LIVE services are free, except, obviously, the data traffic usage that you pay your mobile carrier.
          Services may be tied to the creation of special accounts (Twitter), or subscriptions (Deezer Premium).
          If you activated the Uconnect LIVE services to your phone first, you are the Master.
          As Master, you can invite 3 people, under the entry FRIENDS, to use the connected services directly from the app installed on your smartphone, or your reserved area on
          The friend you invited will receive an email with the invitation to access Uconnect LIVE on your car.
          Remember that just one user at a time can use the on board services.
          As Master, you can remove a friend from the list, or they can decide to remove their account from the list.
          In such cases, chances are that the connected services have already been activated by the previous Master.  To eliminate them, we recommend contacting our Customer Care. All contact persons can be found here.
          You can check the expiration date on your phone via the Uconnect LIVE app, or in your reserved area on
          The system will regularly notify you of available updates via messages that appear on the radio display.
          When you receive a message, you can immediately download the updates, or postpone the download to a later time, as you do on your phone.
          Update alerts will appear each time you restart the system.
          We remind you that this only applies in case of required updates and in the presence of a connection the system will automatically proceed with the download.
          Yes, the use any internet connection, including Wi-Fi and hotspots is possible.
          The size of the download will always be shown in the installation message.
          The voice synthesizer (Text to Speech) supports pronunciation and works just one language at a time.
          To modify and select the language, you must access the radio SETTINGS.
          For multilingual apps, the system will only read the parts written in the language set (e.g. Reuters).
          Yes, of course, for all standard functions.
          In particular, you can launch individual applications with the following radios:
          • Uconnect 6.5" Radio Nav LIVE
          • Uconnect 5" Radio LIVE
          • Uconnect 5" Radio Nav LIVE
          Launched in 2015, Uconnect LIVE is available on some models and certain markets.
          When you purchase one of our cars, you will receive an email with all the details to activate and use connected services for the model you chose.
          You can download it for free from the Google Play Store or the Apple App Store on your smartphone, if it’s compatible.
          It is available in Italy, France, England, Spain, Germany, Austria, Belgium, Netherlands, Switzerland, Luxembourg, Poland, Denmark, Sweden, Slovakia, Finland, Czech Republic, Hungary, Greece, Ireland, Portugal, Bulgaria, Romania, Latvia, Lithuania, Slovenia, Estonia, Malta, Cyprus.
          It’s easy: just access SETTINGS and modify it on your phone, just like you do with all your other apps.
          This happens.
          my:Car reports the fuel level on your smartphone by referring to the last trip in which you connected. The data between your car and the app are synchronised when you switch off the vehicle, and are associated with the date and time in which they were transferred.
          If the last time you drove, you did not connect to Uconnect LIVE, the my:Car data are not aligned with the real ones on the vehicle.
          In order to avoid confusion, you will always find the date of the analysis next to the value displayed, in both the Web version and on the mobile app.
          All USB flash drives with a memory equal to or less than 64 GB.
          This is a technology platform that enables you to call friends, receive incoming SMS, listen to your music and receive road directions.
          All this is completely safe, without ever having to lift your hands from the steering wheel.
          Using it is easy and straightforward: all you need is a phone compatible with the platform functions.
          Learn more.
          Call a Fiat Dealership right away with an ID number and your Vehicle Registration Document.
          The service network will immediately request a duplicate code from Fiat Chrysler Automobiles Head Office, which you should receive within a week.
          We remind you that this type of service is free.
          The minimum requirements are:
          • Bluetooth version 2.1 or higher + EDR
          • Android Operating system Android 4.0 or higher.
          • Recommended screen resolutions: 480x800, 540x960, 720x1280 and 1080x1920.
          • Apple Operating system iOS 7.0 or higher.
          • Recommended screen resolutions: 640x960, 640x1136, 750x1334 and 1080x1920.
          No problem: our Customer Care is active 24/7, 365 days a year.
          Contact our national toll free number 08066727869
          , which is free and active throughout South Africa, and follow prompts to ROADSIDE ASSISTANCE.
          This is a written notice that Fiat sends you to ensure your car is fully efficient, safe and reliable.
          Should you not have time to be up to date or get information on deadlines for your vehicle’s maintenance, Fiat reminds you when and how it is necessary to run an inspection, replace a part or an accessory and much more.
          When you receive a Recall Campaign notice, immediately contact your nearest Dealership or Authorised Service Centre to book the intervention recommended for your car.
          You can find all contact persons for our dealerships and authorised centres by clicking here.
          When you call to make an appointment, we remind you to have your vehicle’s chassis number at hand, which you will find in the Vehicle Registration Document.
          Yes, of course. There are no charges associated with work carried out on Recall Campaigns.
          This depends on the time it takes to tune your car.
          At the time of booking, garage personnel will be able to provide you with all details on how long the intervention takes and on using any courtesy vehicle.
          To find out, you can call the Toll-Free Number 08066727869 or check directly with an Authorised Dealership.
          Always remember to have your vehicle’s chassis number at hand, which you will find in the Vehicle Registration Document.
          If you are no longer the owner of the car involved in the Recall Campaign we notified you about, we kindly ask , if you can, to send us the name and address of the new owner.
          All you need to do is fill out the preprinted and pre-stamped card that you find attached to the letter you received.
          Then send it to: Fiat Group Automobiles - PO Box 11111, Centurion, 0046.
          Fiat Chrysler Automobiles South Africa and Mopar® want you and your car to have the best care and the most efficient service thanks to:
          • the help of expert and qualified technicians, trained directly by Fiat Chrysler Automobiles
          • the use of original spare parts
          • a broad Dealership network throughout South Africa
          Simple: only those who conceived, designed and built your car know it better than anyone else.
          Original spare parts are the result of a constant commitment in the research and development of innovative technologies.
          Additionally, they are subject to strict inspections from the moment they are designed until they enter production, to ensure reliability, comfort, performance and safety.
          Yes, you can fit tyres on your car that are of the right size but have higher speed ratings.
          You don’t have to get clearance to do so.
          Instead, in all other cases, for your safety and that of others, clearance is absolutely required.
          You can simply contact an authorised Dealership, which will provide all the information on all the right tyres and sizes for your car. 
          M+S tyres, whose acronym stands for “mud and snow”, bear these two initials on the sidewall of the tyre and are legally equivalent to winter ones. This type of tyre is also known as “all weather” and “all-season”.
          Winter tyres, also known as snow tyres, in addition to the letters M+S, also have a symbol moulded on the side: a three-peak mountain with a snowflake. These latter tyres offer distinctly higher performance both when braking and on snowy roads.
          You can find all information on Fix&Go in your car’s Owner’s Manual, or you can consult the instructions contained directly in the kit. We recommend that you carefully read about it before you use it.
          You can find a complete range in the ACCESSORIES section.
          Simply select your car’s model, enter the dedicated area, and customise your car.
          Additionally, you can sign up your car and discover special offers.
          It is important to entrust your car to those who know it very well, down to the last detail.
          Original accessories perfectly integrate with all the mechanical and electronic parts of your car.
          They are regularly subject to strict inspections, to give you top comfort, performance, safety and customisation over time.
          Ciao Fiat

          Free Number

          You can call Fiat on the Toll Free Number 00800 3428 0000 from South Africa, carrier charges* may differ.
          *Don't forget to check the cost with your operator when calling from abroad or from a mobile network.
          Ciao Fiat Social


          It’s available to you every day from Monday to Friday, from 8am to 8pm, on a special Customer Service Twitter account, ready to answer all your questions. Send us a public tweet or a private message at @Fiat_SA to get the answers you’re looking for. Follow Ciao Fiat with the official hashtag #FiatCare.

          Please check the user and maintenance handbook

          Download your car’s handbook in digital format so you always have it one click away for all your devices!